I tracked the UPS shipment of my Tab every day since it left. I was relieved when it was delivered to the repair facility on Thursday. On Friday, I decided to check the status of my repair ticket on the Samsung support website. I got an error saying, “invalid number.” What!? I tried again later that day with the same result. I quickly found the phone number for Samsung and called them. I talked to a very helpful service rep who phoned the repair facility while I was on hold to make sure that my device had been received. It had indeed. She informed me that the system wouldn’t update until Monday, and that the total turn-around time for this type of repair is typically 7 to 10 business days including shipping time back to me. Cool.
We’ll see what happens this week.


My Samsung Galaxy Tab 10.1 is dead! It won’t power on no matter how long I charge it, or what combinations of buttons I press.

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